Returns & Exchanges
Sizing is hard to get right from a screen. Here is exactly how to fix it if we got it wrong.
Online orders (Shopee)
Returns for online orders are handled inside Shopee, using the Return/Refund button on your order. Shopee's return window applies from the day the order is marked delivered.
- Items must be unworn, unwashed, with tags and original packaging intact.
- Record a clear unboxing video where you can — it settles almost every dispute instantly.
- Wrong item, missing item or a manufacturing defect: we cover the return shipping.
- Change of mind or wrong size ordered: return shipping is yours, unless a Shopee free-return voucher applies.
In-store purchases
Purchases made at our Butterworth store follow the return policy printed on your receipt. Bring the receipt with you. In-store and Shopee purchases are separate systems — a Shopee order cannot be returned over the counter, and vice versa.
Exchanges
The quickest exchange is usually a return plus a fresh order, because sizes sell out while an exchange is in transit. If you're worried about the size selling out, message us on Shopee and we will hold it.
What we cannot accept
- Worn or washed clothing, or items with the tags removed.
- Hygiene items that have been opened — earplugs, eye masks, socks, toilet seat covers.
- Items damaged by misuse, alteration or incorrect washing.
- Clearance items marked final sale on the listing.
Faulty items
If something fails in normal use — a zip splits, a seam opens, a wheel guard tears on first fit — tell us. Send photos through Shopee chat and we will sort it out, inside or outside the return window. We would rather replace a bad item than lose a customer over it.
Refund timing
Once a return is accepted, Shopee releases the refund to your original payment method or ShopeePay wallet. Bank refunds typically land within 3–7 working days; ShopeePay is near-instant.
Contact us if a return is stuck.