Help & FAQ
Sizing, warmth ratings, delivery and returns — the questions we actually get asked.
Warmth ratings
Most of our outerwear carries a temperature range, for example −15°C to 10°C. That is the range the jacket is built to keep an averagely active adult comfortable in — walking around a city, not standing still on a mountain for an hour.
| Rating | Good for |
|---|---|
| 0°C to 25°C | Autumn and spring travel, highland Malaysia, aircraft cabins |
| 0°C to 15°C | Mild winters — coastal China, southern Japan, northern Vietnam |
| −10°C to 10°C | Standard winter travel — Korea, Japan, most of Europe |
| −15°C to 10°C | Cold winters and snow — Hokkaido, Harbin, northern Europe |
Layering changes everything. A thermal base layer under a 0°C jacket often outperforms a heavier jacket worn over a t-shirt, and packs far smaller.
Sizing
Our clothing follows Asian sizing, which runs roughly one size smaller than European or American labels. If you normally wear a European M, order an L here.
- Down jackets are cut with room for a base layer underneath — don't size up twice.
- Boots fit true to length; wear thick socks when you try them.
- Kids' sizes are listed by age band, but children run tall — check the size chart on the Shopee listing.
- If you're between sizes and plan to layer, take the larger one.
Ordering & payment
This site is our catalogue — the place to browse the full range properly, with filters and warmth ratings. Checkout runs through our official Shopee store so you keep Shopee buyer protection, your vouchers, free-shipping deals and the order tracking you already use. Nothing is marked up for the privilege.
Our only official store is shopee.com.my/hitchiehikes — a Shopee-verified seller. Every buy button on this site points there. We do not sell through resellers.
Whatever Shopee supports at checkout — ShopeePay, online banking (FPX), credit and debit cards, and cash on delivery where available. In store we take cash, cards and e-wallets.
Prices shown here come from our retail price list and are a guide. Shopee vouchers, campaign discounts and free-shipping thresholds change often, so the price at Shopee checkout is the one that counts — and it is usually lower, not higher.
Delivery
See Shipping & Delivery for timings, coverage and self-collection.
Returns
See Returns & Exchanges for the full policy, including the difference between online and in-store purchases.
Product care
- Down jackets: machine wash cold on a gentle cycle with a down-safe detergent. Tumble dry low with a couple of clean tennis balls to break up clumps. Never dry clean.
- Thermal wear: cold wash, no fabric softener — it coats the fibres and kills the wicking.
- Wool scarves and cashmere blends: hand wash cold, dry flat, never wring.
- Boots: air dry away from direct heat; heat cracks the sole adhesive.
- Luggage covers: machine washable, air dry.
Still stuck?
Get in touch — Shopee chat is the fastest way to reach us.